What is included
- Drafting the complaint with specific facts and a specific request
- Filing with the competent consumer body
- Applying for consumer arbitration where the company has signed up
Complaining about a company through the consumer authority
First consultation, viability study and quote:
Free until 5 January 2027
Tell us about your case
Official complaint form, complaint to the municipal or regional consumer office, and application for consumer arbitration.
In short
Consumer authority complaint: official complaint form, complaint to the municipal or regional consumer office, and application for consumer arbitration. We handle it ourselves from start to finish, with professionals from our network, with a written quote before we start and your case visible in your client area. We ask for the invoice or contract, your prior complaint to the company if you made one and the evidence.
First consultation, viability study and quote:
Free until 5 January 2027
Tell us about your case
The service at a glance
WHAT IS INCLUDED AND WHAT IS NOT PROMISED
A complaint to the consumer authority carries no fees for the complainant; our service costs €75 + VAT. The consumer route leaves a record and moves many companies more than a phone call does. It is not always the best route, but it is almost always the cheapest first step.
What it includes: drafting the complaint with specific facts and a specific request; filing with the competent consumer body; applying for consumer arbitration where the company has signed up. What it does not include: the consumer authority does not award damages: it mediates and penalises. If you want an award, the route is different and we say so. IberFácil is not an arbitral institution: the arbitration is administered by the competent arbitration board or institution and the award is issued by its arbitrators. Only for consumers (an individual acting outside their business or professional activity).
DOCUMENTS YOU WILL NEED
Contract, invoice or proof of purchase.
Communications with the company.
Photographs or evidence of the defect or breach.
INDICATIVE TIMING
We answer your enquiry within 1 working day and send the written quote within 2 working days.
Once your documents are complete, we prepare the file between 2 and 5 working days.
Consumer offices usually reply within weeks; consumer arbitration must be decided within ninety calendar days from the start of the procedure, extendable by up to ninety more in complex cases.
See the pricing page for how we charge this kind of matter.
How it works
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WE IDENTIFY THE EXACT PROCEDURE
We check whether your complaint is a consumer matter, which body it goes to and whether the company is signed up to arbitration.
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DOCUMENT LIST AND QUOTE
We ask for the invoice or contract, your prior complaint to the company if you made one and the evidence. Price agreed.
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FILING AND RECEIPT
We draft the complaint with the facts and the specific request and file it with the competent consumer body.
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TRACKING AND CORRECTIONS
We follow the file, the mediation or the arbitration, and tell you what is left if the company does not accept.
What to have at hand
- Contract, invoice or proof of purchase
- Communications with the company
- Photographs or evidence of the defect or breach
Frequently asked questions
IS CONSUMER ARBITRATION BINDING?
Yes, the award binds both parties and is enforceable. That is why it is worth assessing before accepting.
THE COMPANY IS NOT SIGNED UP TO ARBITRATION.
Then the administrative complaint remains and, where appropriate, the courts. We tell you what is worth it.
CAN I COMPLAIN ABOUT A COMPANY IN ANOTHER EU COUNTRY?
Yes, through the European consumer centres network. We handle it.
RELATED SERVICES
People who come for “Consumer authority complaint” often need one of these Public administration procedures too. If your case mixes several, it goes in a single file with a single quote.
YOUR CASE
Tell us which procedure you need, before which body, and whether a deadline is running.
REQUEST A QUOTE
Tell us about your case and which documents you already have. We tell you what fits, what is missing and what it costs.