What is included
- Complaint to the operator and to the sector regulator
- Request for removal from credit files and complaint to the data protection authority
- Calculation of compensation for wrongful listing where applicable
Bills you do not recognise and credit blacklists
We challenge wrongful bills, botched number transfers and undisclosed lock-in terms, and get your data removed from credit blacklists.
Telecoms, utilities and credit blacklists
What is included and what is not promised
Appearing on a credit blacklist over a debt that does not exist blocks mortgages and contracts for years. The law requires a prior demand and a certain debt: where either is missing, the listing is unlawful.
What it includes: complaint to the operator and to the sector regulator; request for removal from credit files and complaint to the data protection authority; calculation of compensation for wrongful listing where applicable. What it does not include: it does not include a court claim for damages, quoted separately where the listing caused you quantifiable harm.
Documents you will need
- Invoices and contract with the operator.
- Communications and case number if you have one.
- The blacklist notification if you received one.
Indicative timing
We answer your enquiry within 1 working day and send the written quote within 2 working days.
Once your documents are complete, we prepare the file between 2 and 5 working days.
The operator has one month to reply; the sector regulator and the data protection authority decide within months.
See the pricing page for how we charge this kind of matter.
How it works
Estimated duration: 5 days.
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We read the documents
We look at your bill, your contract or the credit blacklist letter and tell you what can be claimed and from whom.
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Written demand
We ask for the contract, the disputed bills, your prior complaint if you made one and the blacklist notice. Price agreed.
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Negotiation
We claim from the operator or the utility and, if they do not respond, from the sector authority; we ask the blacklist controller for removal.
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Agreement or next route
If the listing was wrongful, we complain to the data protection authority and tell you whether there is compensation to claim.
What to have at hand
- Invoices and contract with the operator
- Communications and case number if you have one
- The blacklist notification if you received one
Frequently asked questions
I was blacklisted without warning.
That is grounds for removal and may entitle you to compensation. We need to see whether a prior demand was sent.
They charge a lock-in I never signed.
If it was not disclosed and accepted, it is not enforceable. We challenge it.
Can I complain about electricity or gas?
Yes, the procedure is equivalent and we handle it too.
Related services
People who come for “Telecoms, utilities and credit blacklists” often need one of these Out of court procedures too. If your case mixes several, it goes in a single file with a single quote.
Your case
Explain the dispute, who it is with and what documents prove it.
Request a quote
Tell us about your case and which documents you already have. We tell you what fits, what is missing and what it costs.