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Complaining about a company through the consumer authority

Official complaint form, complaint to the municipal or regional consumer office, and application for consumer arbitration.

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Consumer authority complaint

What is included

  • Drafting the complaint with specific facts and a specific request
  • Filing with the competent consumer body
  • Applying for consumer arbitration where the company has signed up

What is included and what is not promised

The consumer route is free for the complainant, leaves a record and moves many companies more than a phone call does. It is not always the best route, but it is almost always the cheapest first step.

What it includes: drafting the complaint with specific facts and a specific request; filing with the competent consumer body; applying for consumer arbitration where the company has signed up. What it does not include: the consumer authority does not award damages: it mediates and penalises. If you want an award, the route is different and we say so.

Documents you will need

  • Contract, invoice or proof of purchase.
  • Communications with the company.
  • Photographs or evidence of the defect or breach.

Indicative timing

We answer your enquiry within 1 working day and send the written quote within 2 working days.

Once your documents are complete, we prepare the file between 2 and 5 working days.

Consumer offices usually reply within weeks; consumer arbitration resolves within a few months and the award is binding.

See the pricing page for how we charge this kind of matter.

How it works

Estimated duration: 5 days.

  1. We identify the exact procedure

    We check whether your complaint is a consumer matter, which body it goes to and whether the company is signed up to arbitration.

  2. Document list and quote

    We ask for the invoice or contract, your prior complaint to the company if you made one and the evidence. Price agreed.

  3. Filing and receipt

    We draft the complaint with the facts and the specific request and file it with the competent consumer body.

  4. Tracking and corrections

    We follow the file, the mediation or the arbitration, and tell you what is left if the company does not accept.

What to have at hand

  • Contract, invoice or proof of purchase
  • Communications with the company
  • Photographs or evidence of the defect or breach

Frequently asked questions

Is consumer arbitration binding?

Yes, the award binds both parties and is enforceable. That is why it is worth assessing before accepting.

The company is not signed up to arbitration.

Then the administrative complaint remains and, where appropriate, the courts. We tell you what is worth it.

Can I complain about a company in another EU country?

Yes, through the European consumer centres network. We handle it.

Related services

People who come for “Consumer authority complaint” often need one of these Public administration procedures too. If your case mixes several, it goes in a single file with a single quote.

See everything we do in Public administration

Your case

Tell us which procedure you need, before which body, and whether a deadline is running.

Step 1 of 3 Your case
Step 2 of 3 Details for your quote

This lets us tell you what can be done and what it costs without asking again. Leave blank anything you do not know.

It is on the letter or notice you received.

Step 3 of 3 Contact details

We only ask for the basics so we can reply with context.

You can attach up to 5 files of up to 10 MB each: PDF or photos. If you do not have them to hand, send the request anyway.

Request a quote

Tell us about your case and which documents you already have. We tell you what fits, what is missing and what it costs.

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